The fine print, in large print.

1 Satisfaction Guarantee — 24-Hour Re-Clean

If anything within the scope of your booked service is not cleaned to standard, contact us within 24 hours of the visit and we will return and re-clean the affected area free of charge. The guarantee covers the items on your service checklist; it does not extend to areas or items outside the booked scope, or to stains and wear that pre-date the visit and cannot be removed by professional cleaning (we will always tell you honestly when that is the case, before we start).

2 Pricing & Payment

All standard services are flat-rate, taken from our published price list and confirmed in writing (booking summary, email or text) before the visit.

If we arrive and the property’s condition differs materially from the booking (for example, a home booked as a standard clean that requires deep-clean work), we will explain the difference and quote it before starting. You may decline and pay only the call-out minimum of $50 — or nothing if you decline before we begin any work and the booking details were accurate.

Payment is due after the service is complete. We accept major credit cards, debit and Interac e-Transfer. GST (5%) is added to all prices shown.

Custom-quoted services (commercial contracts, post-renovation, hoarder cleaning) are priced in writing and valid for 30 days. Deposits are only ever requested on large custom projects, and always in writing.

3 Booking, Rescheduling & Cancellation

Reschedule or cancel free of charge up to 24 hours before your appointment window.

Changes inside 24 hours may incur a $50 late-change fee, credited in full toward your rebooked visit if you rebook within 30 days.

If we must cancel or move your appointment, we will tell you as early as possible and offer priority rebooking at the same price.

Arrival windows are estimates refined by a confirmation call. Weather and road conditions in Edmonton winters can shift timing; we will always communicate delays.

4 Access, Keys & Pets

Please ensure access at the confirmed time: an adult present, or key / garage code / lockbox arrangements made in advance. If we cannot access the property at the confirmed time, the visit is treated as a late cancellation.

Keys and codes are stored securely, labelled by code only (never by address), and returned or deleted on request.

Pets are family — but for their safety and our team’s, please secure pets in a closed room or outside our work areas during the visit. We never let pets out intentionally; tell us in your booking notes if a pet is an escape artist.

5 Health, Safety, Products & Liability

Our teams bring professional-grade supplies and equipment. Eco-friendly product options are available on request at no extra charge.

For safety and insurance reasons, our teams do not move heavy furniture or appliances over 25 lbs, do not clean exterior windows above the second storey, and do not handle biohazards outside the scope of a quoted specialty service.

Please put away fragile, irreplaceable or high-value items before the visit. If we damage anything, tell us within 24 hours with a photo: we will repair it or reimburse its fair replacement value. We are not responsible for pre-existing damage, loose or improperly installed fixtures, or wear that becomes visible only after cleaning (for example, carpet pile already worn beneath furniture).

Duct & furnace services require safe access to the furnace and all vents; please clear roughly one metre around the furnace before our arrival.

6 Privacy Policy

We collect only what a booking needs: name, phone, optional email, service address, and service details/notes you provide.

We use that information only to provide, schedule and improve your service — including a confirmation call and, for recurring clients, scheduling reminders.

We never sell your information. We share it only with the team members assigned to your visit.

This website sets no advertising cookies. All typography is self-hosted locally for your privacy. Third-party map embeds (OpenStreetMap / Google Maps) and media delivery (Cloudinary CDN) operate under their respective privacy policies.

You may ask us at any time what information we hold about you, and to delete it, by calling +1 (403) 614-1488. Booking records are kept only as long as needed for service history and Alberta tax requirements.

7 Terms of Service

Bookings are requests until confirmed by us by phone, text or email; the confirmed price and scope form our agreement.

Published prices may change, but a confirmed booking is always honoured at its confirmed price.

Recurring plans can be paused or cancelled any time with 24 hours’ notice before the next scheduled visit; discounts apply per completed visit.

These policies are governed by the laws of Alberta, Canada.